Britannia Hotel Stockport, Offerton

The Britannia Hotel Stockport is part of the Britannia Hotels chain, the same operator behind multiple other hotels in Greater Manchester used for asylum accommodation, including the Britannia Country House Hotel in Didsbury. The Dialstone Lane site sits in a quiet suburban area of Offerton on the southern edge of Stockport, away from the town centre.

The Home Office Asylum Accommodation and Support Services (AASC) contract for the North West region is held by Serco, which subcontracts hotel operations to private operators. Serco confirmed it ran the Stockport site to ITV News in November 2022^[1]Broadcast.

In November 2022 ITV News Granada published a report on conditions at the Stockport hotel, in which a resident said he had begun a hunger strike against the inhumane and degrading treatment of asylum seekers by Home Office contracted staff. The same report stated that more than 100 asylum seekers were waiting at the hotel for their claims to be processed^[1]Broadcast.

Serco said it took the wellbeing of residents seriously, that staff treated everyone with respect, and that the specific allegations did not match its records. The hotel remained in asylum use through and beyond the dispute.

On 28 November 2022 the Stockport MP Navendu Mishra issued a public statement on the Serco-run hotel in his constituency, describing conditions reported by residents and the council as deeply disturbing. The statement cited cases of scabies, abusive behaviour from staff, water leaks and unhygienic preparation and serving of food. Mishra said the conditions raised questions about the lack of accountability when private companies are subcontracted to deliver public services, and called on the Home Secretary to urgently intervene with Stockport Council to ensure residents were rehoused safely^[2]GOV.UK.

The Stockport MP statement and the ITV News report ran in parallel and reached similar conclusions on conditions, despite the operator pushback. Together they established the Britannia Hotel Stockport as one of the most publicly scrutinised asylum hotels in the Serco North West region from 2022 onward.

At the £170 per person per night Migration Observatory benchmark^[3], a hotel running a published headcount of around 100 asylum seekers implies headline taxpayer exposure of about £17,000 per night and roughly £6.2 million per year. The May 2025 NAO contract review put the average per-hotel run rate across the wider portfolio at about £5.84 million per year^[4]NAO.